Privacy Policy
Last updated: 4 October 2025
Who we are: Ginkgo Hair, Kemptown, Brighton, UK
Website: https://www.ginkgohair.co.uk/
Email: hello@ginkgohair.co.uk
Phone: 01273 607895
1. Data controller
Ginkgo Hair is the data controller for the personal data we collect and use. You can contact us using the details above.
2. What data we collect
- Identity data, name, pronouns if shared
- Contact data, email address, phone number
- Booking data, appointment history, stylist preferences, notes you provide
- Consultation data, colour history, patch test records, allergy and product sensitivity notes you share with us
- Transaction data, services purchased, amounts, payment method, no full card details are stored by us
- Communications, enquiries sent by phone, email, social media, or website forms
- Technical data, IP address, device and browser details, cookies, pages viewed
3. How we use your data
- To manage appointments and provide services
- To send booking confirmations and reminders
- To record consultation notes and patch tests for your safety
- To process payments and manage accounts
- To reply to enquiries and provide customer support
- To send service updates and marketing if you have opted in
- To improve our website and services through analytics and feedback
4. Our legal bases for processing
We rely on one or more of the following bases
- Contract, to provide and manage your appointments and services
- Consent, for optional marketing and for holding certain consultation notes
- Legitimate interests, to run our business, respond to enquiries, and keep records
- Legal obligation, for tax and accounting
Where consultation notes include information you choose to share about allergies or sensitivities, we rely on your explicit consent to record and use that information for your safety. You can withdraw consent at any time, this may affect our ability to provide some services safely.
5. Sharing your data
We share personal data with trusted providers who help us run our business, for example
- Booking and salon software
- Payment processors
- Email and SMS providers
- Website hosting and analytics
These providers act on our instructions and keep your data secure. We only share what is necessary.
6. International transfers
Some providers may store data outside the UK. Where this happens, we put safeguards in place, such as standard contractual clauses or equivalent protections required by UK law.
7. Data retention
We keep data only as long as needed
- Appointment and consultation records, up to 7 years for legal and insurance purposes
- Marketing preferences, until you unsubscribe or ask us to delete them
- Enquiry emails and messages, up to 24 months
When data is no longer needed it is deleted or anonymised.
8. Your rights
You have the right to
- Access your data
- Correct inaccurate data
- Delete your data, where applicable
- Restrict or object to processing
- Port your data to another provider
- Withdraw consent at any time for consent based processing
To make a request, email hello@ginkgohair.co.uk or call 01273 607895. We will respond within 30 days.
You can also complain to the UK Information Commissioner’s Office if you are unhappy with how we use your data.
9. Marketing
We will only send marketing messages if you have opted in or if the law allows us to do so for similar services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
10. Cookies and analytics
Our website uses cookies and similar technologies to make the site work and to help us understand how it is used. You can control cookies in your browser settings. Some features may not work correctly if cookies are disabled.
11. Children
Our services are not directed to children. If you believe a child has provided personal data, please contact us so we can delete it where appropriate.
12. Changes to this notice
We may update this policy from time to time. The latest version will always be on this page with the date shown at the top.